running.org

Delete Your Account

You can permanently delete your Running.org account and personal data at any time. Deletion is always done from your own signed-in account - we never delete an account from an unauthenticated form.

How to delete your account

  1. Sign in to your Running.org account.
  2. Go to Account → Delete account (in the app, open Settings → Delete account), or use the button below.
  3. Confirm the request. It is filed immediately.
  4. You have a short grace window (currently 48 hours) during which you can cancel. After it passes, the deletion is actioned and is irreversible.
  5. We send a confirmation email to your address before anything is removed.
Sign in to delete your account

What is deleted

Deleting your account removes your account and your personal data, including:

  • Your profile, username and public page.
  • Your private details - email, phone, emergency contact and selfie.
  • Your club memberships, join requests and event RSVPs.
  • Your personal routes, saved locations and preferences.
  • Your training plans, weight history and unit settings.
  • Your messages, notifications, device tokens and connected services (Strava, Garmin, photo libraries).
  • Your likes, reads, poll votes and photo connections.

What we keep

A few things are deliberately not erased, so that other people's history and our legal records stay intact:

  • Content you created for others - events you organised, and forum posts and replies - is kept but anonymised to “Deleted user”, so events others attend and threads others replied to remain intact.
  • Order and payment records are retained, with your personal identifiers removed, for the period we are required to keep financial records (around six years in the UK), after which they are removed.

If you are the only administrator of a club, your deletion pauses until club ownership is transferred to another member, so the club isn't left without an admin. Our team helps arrange this.

This is consistent with our Privacy Policy.

Locked out of your account?

If you can no longer sign in - for example you've lost access to your email - contact us at support@running.org from the address on your account or with enough detail to verify your identity. We'll verify who you are and action the deletion on your behalf.