Need a hand? Start with the common questions below - the answer may already be there. If it isn’t, tell us what’s going on and we’ll get back to you by email. The more detail you give - what you were doing, what you expected, and what happened - the faster we can help.
Enter your email address and we’ll send you a 6-digit code - type it in and you’re signed in. There’s no password to remember.
One account covers the whole family: your clubs, your race photos and your training plans.
Find the club in Discover and tap Join.
Yes - join as many as you like. Your home screen pulls together the events, posts and announcements from all of them in one place.
Open the event and tap Going, Maybe or Not going. If the event has pace groups you’ll be asked to pick one when you say you’re going, and if it’s a paid event the payment step follows.
You can change your answer any time before the event - though once a paid order has gone through, cancelling and swapping pace group are closed off.
Open the club, go to its overflow menu and choose Leave Club, then confirm. If you’re the club’s only admin you’ll need to promote another member to admin first - a club always keeps at least one.
You’re notified about new events, forum posts, announcements and direct messages from the clubs you belong to. Each club has its own notification settings, so you can tune what any one club is allowed to tell you about.
Open a member’s profile from your club’s member list and choose Message, or start a new conversation from Messages.
Yes. Routes live in your account, and you can import them from a connected Strava account or upload a GPX file. Strava import brings in your own routes; from there you can copy any route into a club so the whole club can use it.
Open the race’s gallery and search by your bib number - that works without an account. If you’re signed in you can also search by selfie, and we’ll match your face across the gallery for you.
Browse the library of training programs, pick one, and start it against your goal race date - that gives you a week-by-week plan of your own. You can adapt the workouts as you go, and attach the Strava or Garmin run that actually fulfilled each one.
The club does. Paid events are charged straight to the club’s own Stripe account, so the club is who you’re buying from - and refunds are issued by that club’s admins.
Your name and photo are public. Your email address is not - it’s private to you, and the only exception is that club admins can see the contact and emergency details of their own active members.
Your public profile page is switched on when you set up your account, and you can switch it off again at any time.